At HONG KONG XIONGFEI CROSS BORDER TRADE CO., LIMITED, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the following policy:
- Eligibility for Returns
Items must be returned within 15 days of the delivery date.
Products must be unused, undamaged, and in their original packaging.
Certain products such as perishable goods, digital downloads, or customized items are not eligible for return.
- Refund Process
To request a refund, please contact us at qins77@outlook.com with your order number.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within [7–14 business days].
- Shipping Costs
Customers are responsible for return shipping costs, unless the return is due to our error (e.g., defective or wrong item).
Original shipping charges are non-refundable.
- Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at qins77@outlook.com.
- Late or Missing Refunds
If you have not received your refund after 14 business days, please first check with your bank or credit card company.
If the issue persists, contact us at qins77@outlook.com for assistance.
